location: Plano, TX
Customer Service Representative
Job description
Position: Customer Service Representative
Employment status: Full-time regular
Reporting directly to the service manager, the customer service representative will be assisting in providing support to our customers. The ideal candidate is organized, discrete, proactive, and a problem-solver. NexRev is headquartered in Plano, TX. We are looking for applicants that reside in the DFW area.
Reports to
Service Manager
Duties and Responsibilities
- Answering phone calls (Front Line call taker)
- Reporting from Customer systems
- Maintaining/creating service/warranty jobs and parts request
- Updating customer portals as needed
- Back up for service manager
- Other duties as assigned
Experience
- High school education or equivalent; some college level education preferred
- Call Customer/ Customer service
- Handling multiple customer accounts
Skills
- Intermediate to advanced level skills with Microsoft Office products (Word, PowerPoint, excel) required
- Excellent communication skills catered to a wide variety of audiences
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Preferred candidate qualities and characteristics
- Strong interpersonal skills and a consistently positive attitude
- Ability to build rapport and develop relationships
- Demonstrable integrity and dependability
- Result and detail oriented
- Willingness to learn quickly in a fast-paced environment
- Ability to multi-task
- Self-starter that can work with minimal supervision and adapt to changing business needs
What We Can Offer You
- Excellent benefits, a competitive salary, and career growth
- Medical, Dental & Vision Insurance
- 401K Plan with Company % Match
- Vacation & Holiday Pay
About NexRev
NexRev provides technical products and services to multi-site national clients to improve energy conservation and efficiency including: Building and energy management control systems, efficiency retrofits for rooftop HVAC units, HVAC test and balance services, and electrical metering and sub-metering installation.