LEgal

1. Introduction and Scope

This Privacy Policy (“Policy”) explains how NexRev, LLC (“NexRev,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you:

• Visit our website at www.nexrev.com (“Website”)
• Use our NexRev Freedom building management hardware and software
• Use our NexRev Nexus IoT devices, sensors, and cloud services
• Access our mobile applications (including the NexRev Freedom App)
• Use our web-based customer portal and analytics platforms
• Communicate with us via email, SMS/text, phone, or push notifications
• Purchase or use any of our products, services, or equipment

This Policy applies to all NexRev products and services (collectively, “Services”). By using our Services, you agree to the collection and use of information in accordance with this Policy.

We reserve the right to modify this Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this Policy and, where appropriate, notify you via email, through the Services, or by other means. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Policy.

2. Information We Collect

We collect information in several ways depending on which Services you use.

2.1 Information You Provide Directly

Account and Registration Information:

• Name, email address, phone number, and company name
• Billing address and shipping address
• Account credentials (username and password)
• Job title, role, and contact preferences
• Purchase order information and order history

Payment Information:

We use Stripe, a third-party payment processor, to process all payments. When you make a purchase or set up recurring billing, your payment card information (such as card number, expiration date, and CVV) is collected and processed directly by Stripe and is not stored on NexRev's systems. We receive only limited information from Stripe necessary to complete transactions and maintain your account, such as the last four digits of your card, card type, and billing address. This information is never stored on any NexRev system, it is only displayed when we view the transactions you initiated using the Stripe platform. The only information we store with regards to your payment information is an anonymized token/identifier we receive from Stripe identifying your account and your default payment method. For information about how Stripe handles your payment data, please review Stripe's Privacy Policy at https://stripe.com/privacy.

Communications:

• Information you provide when you contact customer support
• Survey responses and feedback
• Communications preferences for email, SMS, and push notifications
• Information provided during sales inquiries or service requests

Building and Installation Information:

• Property addresses and locations where equipment is installed
• Building specifications, square footage, and occupancy information
• Facility management contact information
• Installation dates and configuration preferences

2.2 Information Collected Automatically from Our Services

Website and Portal Usage Data:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our Website
• Date and time of visits and interactions
• Cookies and similar tracking technologies (see Section 2.6 below)

Mobile Application Data:

• Device identifiers (UDID, advertising ID, mobile device ID)
• Device type, operating system, and version
• Mobile network information and carrier
• App version and installation date
• App usage patterns, features accessed, and session duration
• Device settings and preferences
• Location data (only if you enable location services)
• Crash reports and diagnostic information
• Push notification tokens

IoT Device and Sensor Data:

Real-time environmental data including:

• Temperature, humidity, and air quality measurements
• Occupancy detection and presence patterns
• Light levels and lighting usage patterns
• Energy consumption and power usage

HVAC system operational data including:

• System on/off status and run times
• Heating and cooling cycles
• Equipment performance metrics
• Thermostat settings and adjustments

Equipment diagnostic and performance data:

• System health indicators
• Maintenance alerts and error codes
• Firmware versions and update status
• Device connectivity and network status

Other system-related data:

• Building access and usage patterns (if applicable to your system configuration)

Energy Management and Analytics Data:

• Historical and real-time energy consumption patterns
• Peak demand periods and usage trends
• Energy cost calculations and projections
• Efficiency metrics and benchmarking data
• Equipment scheduling and automation rules
• User-configured settings and preferences

Device Registration and Connectivity:

• Device serial numbers, MAC addresses, and unique identifiers
• Device activation dates and locations
• Network configuration and connection quality
• Subscription status and service plan information

2.3 Information from Third Parties

Utility Company Data:

• Utility rate structures and tariff information
• Utility billing data (when you authorize us to access it)
• Demand response program information
• Grid status and real-time pricing data

Partners and Resellers:

• Information provided by authorized NexRev resellers or installation partners
• Third-party integration data (when you connect our Services with other platforms)

2.4 Location Data

We collect location data in the following ways:

Precise Location from Mobile Apps:

• GPS, WiFi, and cellular tower data (only when you enable location services)
• Used to identify nearby devices, optimize system performance, and provide location-based features

Installation Addresses:

• Physical addresses where equipment is installed
• Used for service delivery, support, and warranty purposes

Approximate Location from IP Address:

• General geographic location derived from your IP address
• Used for analytics, security, and service optimization

You can control mobile location permissions through your device settings. However, certain features may not function properly without location access.

2.5 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of our Website and Services.

Examples of Cookies We Use:

Cookie Categories:

• Strictly Necessary Cookies: Required for the Services to function and cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization.
• Analytics Cookies: Help us understand how visitors use our Services.
• Marketing Cookies: Track visitor activity across websites to display relevant advertisements (we do not currently use these).

Managing Cookies:

You can control and manage cookies through your browser settings. Visit www.internetcookies.com for comprehensive information on how to manage cookies across different browsers and devices. Please note that disabling cookies may affect the functionality of our Services.

3. How we use your information

We use the information we collect for the following purposes.

3.1 Service Delivery and Performance

• Provide, operate, and maintain our Services
• Process orders, transactions, and payments
• Install, configure, and activate equipment and oftware
• Monitor and optimize building systems and energy performance
• Deliver real-time monitoring, alerts, and notifications
• Provide remote access and control capabilities
• Generate energy reports, analytics, and recommendations
• Troubleshoot technical issues and provide customer support

3.2 Communications

Transactional Communications (You Cannot Opt-Out):

• System alerts, alarms, and critical notifications via SMS, push, email, or phone
• Service status updates and outages
• Billing statements and payment confirmations
• Account security alerts
• Warranty and support information
• Required legal notices

Marketing Communications (You Can Opt-Out):

• Promotional emails about new features, products, and services
• Educational content, tips, and best practices
• Industry news and energy-saving recommendations
• Surveys and market research requests
• Event invitations and webinar announcements

You may opt-out of marketing communications by:

• Clicking “unsubscribe” in any marketing email
• Replying “STOP” to marketing SMS messages
• Adjusting notification preferences in your account settings
• Contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.

3.3 System Optimization and Analytics

• Analyze energy consumption patterns and identify savings opportunities
• Optimize equipment scheduling and automation
• Benchmark your building’s performance against similar facilities
• Develop and improve predictive maintenance algorithms
• Create anonymized and aggregated usage reports and industry insights

3.4 Product Development and Improvement

• Understand how customers use our Services
• Identify and fix bugs, errors, and performance issues
• Develop new features and functionality
• Conduct research and development
• Test and evaluate new products and services
• Improve user experience and interface design

3.5 Utility Company Coordination and Demand Response

• Share energy usage data with your utility provider (as disclosed in your Service Agreement)
• Participate in demand response and load management programs
• Obtain utility rate information and tariff structures
• Calculate energy costs and savings
• Facilitate utility rebate and incentive programs

3.6 Security and Fraud Prevention

• Protect against unauthorized access and security threats
• Detect and prevent fraud, abuse, and illegal activity
• Verify user identity and authenticate accounts
• Monitor for suspicious activity and security incidents
• Enforce our Terms and Conditions and policies

3.7 Legal Compliance and Protection

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from government authorities
• Enforce our agreements and protect our legal rights
• Protect the safety and security of our users and the public
• Defend against legal claims and disputes

3.8 Business Operations

• Manage customer relationships and accounts
• Process invoices and maintain financial records
• Conduct internal audits and quality assurance
• Perform business analytics and reporting
• Facilitate business transactions (e.g., mergers, acquisitions)

4. How we share your information

We share your information only in the following circumstances.

4.1 With Your Consent

We may share your information with third parties when you explicitly authorize us to do so.

4.2 Service Providers and Subcontractors

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers (e.g., AWS, Azure)
• Payment processors and billing services
• Customer support and communication platforms
• Analytics and monitoring services
• Installation and maintenance contractors

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

4.4 Business Transfers

If NexRev is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

4.5 Legal Requirements and Protection

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Enforce our Terms and Conditions, policies, or other agreements
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of NexRev, our users, or the public as required or permitted by law

4.6 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with:

• Industry researchers and analysts
• Business partners and potential customers
• The public (e.g., industry reports, benchmarking studies)

4.7 With Your Authorized Users

If you are part of an organization using our Services, we may share your information with other authorized users within your organization who have appropriate access permissions.

We Do Not Sell Your Personal Information: NexRev does not sell, rent, or lease your personal information to third parties for monetary consideration. The sharing described above does not constitute a “sale” under applicable privacy laws.

5. Electronic communications and notifications 

By providing your contact information and using our Services, you consent to receive electronic communications from us.

5.1 SMS/Text Messages

By providing your mobile phone number, you expressly consent to receive SMS/text messages from NexRev, including:

Transactional and System Messages (Cannot Opt-Out):

• Critical system alerts and alarms (e.g., temperature excursions, equipment failures)
• Emergency notifications requiring immediate attention
• Service status updates and outages
• Account security alerts
• Billing reminders and payment confirmations

Promotional Messages (Can Opt-Out):

• Marketing and promotional offers
• Product updates and new feature announcements
• Educational tips and energy-saving recommendations

Your Consent and Rights:

• Message and data rates may apply depending on your mobile carrier plan.
• Message frequency varies based on your system configuration, alert settings, and your opt-in choices for marketing messages.
• You may opt-out of promotional/marketing text messages at any time by replying “STOP” to any marketing SMS.
• You cannot opt-out of transactional or system-critical messages that are necessary for service delivery.
• Reply “HELP” for assistance or contact This email address is being protected from spambots. You need JavaScript enabled to view it..
• Carriers are not liable for delayed or undelivered messages.

For support, text HELP or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-601-5520.

5.2 Push Notifications

By enabling push notifications on our mobile applications, you consent to receive:

• Real-time system alerts and status updates
• Equipment performance notifications
• Energy usage alerts and recommendations
• Account and billing notifications
• Promotional messages (if you opt-in)

You can manage push notification preferences through:

• Your mobile device settings (disable all push notifications from the app)
• The NexRev app notification settings (control specific types of notifications)

5.3 Email Communications

By providing your email address, you consent to receive:

• Transactional emails (order confirmations, service updates, billing statements)
• System notifications and alerts
• Customer support correspondence
• Marketing and promotional emails (if you opt-in or have an existing business relationship with us)

You can opt-out of marketing emails by clicking “unsubscribe” in any promotional email or by updating your email preferences in your account settings.

5.4 Telephone Communications

We may contact you by phone for:

• Customer support and technical assistance
• Account verification and security purposes
• Service delivery and installation coordination
• Critical system alerts (if we cannot reach you by other means)

We will not use your phone number for unsolicited marketing calls without your prior express consent.

6. Data retention

We retain your information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

General Retention Periods:

• Account Information: Retained while your account is active and for 7 years after account closure for legal, tax, and audit purposes.
• IoT and Sensor Data:
• Real-time operational data: Retained for 5 years in detailed form.
• Historical aggregated data: Retained for the duration of your service plus 7 years.
• Analytics and reports: Retained for the duration of your service plus 7 years.
• Energy Consumption Data: Retained for the duration of your service plus 7 years for billing and compliance purposes.
• Communications:
• Customer support inquiries: 3 years.
• Marketing communications opt-outs: Indefinitely or until you request deletion.
• Website and App Usage Data: 26 months (Google Analytics standard retention).
• Payment Information: Retained as required by payment card industry standards and applicable law.
• Legal and Compliance Records: As required by applicable laws and regulations.

Deletion and Anonymization:

After the applicable retention period, we will either:

• Permanently delete your information from our systems; or
• Anonymize the information so it can no longer identify you.

You may request deletion of your information before the end of the applicable retention period, subject to our legal and contractual obligations (see Section 8 – Your Privacy Rights).

7. Data security

NexRev is committed to protecting your information through appropriate technical and organizational security measures.

7.1 Security Measures We Implement

Technical Safeguards:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security testing and vulnerability assessments
• Network firewalls and intrusion detection systems
• Secure software development practices
• Regular security patches and updates

Organizational Safeguards:

• Employee training on data security and privacy
• Background checks for employees with access to sensitive data
• Confidentiality agreements with employees and contractors
• Role-based access controls limiting data access to authorized personnel only
• Incident response and breach notification procedures
• Third-party security audits and assessments

Physical Safeguards:

• Secure data centers with restricted physical access
• Environmental controls and backup power systems
• Video surveillance and access logging

7.2 Your Security Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Enabling multi-factor authentication when available
• Promptly notifying us of any unauthorized access or security breach
• Keeping your contact information current
• Securing devices used to access our Services

7.3 Security Incident Notification

In the event of a security incident involving your personal information, we will:

• Notify you as soon as reasonably practicable (and within timeframes required by applicable law).
• Provide information about the incident, affected data, and steps we are taking.
• Offer guidance on steps you can take to protect yourself.
• Comply with all applicable breach notification laws.

To report a security concern, contact us immediately at:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: 1-866-601-5520 (24/7 Security Hotline)

7.4 Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information. You use our Services at your own risk.

8. Your privacy rights and choices

Depending on your location, you may have certain rights regarding your personal information.

8.1 Rights for All Users

Access and Portability:

• Request a copy of the personal information we hold about you.
• Request your information in a structured, commonly used, machine-readable format.

Correction:

• Request correction of inaccurate or incomplete personal information.

Deletion:

• Request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out of Communications:

• Unsubscribe from marketing emails, SMS messages, and push notifications (as described in Section 5).

Cookie Controls:

• Manage cookie preferences through your browser settings.

8.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know and Data Portability:

You have the right to know what information NexRev has collected about you over the past 12 months and how it is used. Once NexRev receives your request to exercise your right to know and confirm your identity, we will disclose to you:

• The categories and specific pieces of personal information we collect.
• The categories of sources from which we collect personal information.
• Our business or commercial purposes for collecting information.
• The categories of third parties with whom we share personal information.
• If we disclosed your personal information for a business purpose, a list of disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
• The specific pieces of personal information we collected about you in a readable format (also called a data portability request).

Right to Delete:

• Request deletion of your personal information, subject to certain exceptions. NexRev may deny your request if retaining the information is necessary for NexRev or our service provider(s) to:
  • Complete the transaction for which NexRev collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of NexRev’s ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the researcher’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
• If your request to delete is not subject to one of the above exceptions, NexRev will grant your request to delete or deidentify personal information from our records and will direct our service providers to take similar action.

Right to Correct:

• Request correction of inaccurate personal information that NexRev collected from you and retained. Once NexRev receives your request to exercise your right to correct and confirm your identity, NexRev will use commercially reasonable efforts to correct the inaccurate persona information as directed by you. NexRev may deny your request if a response is impossible or would involve disproportionate effort to correct inaccurate information.

Right to Opt-Out:

• Opt-out of the “sale” or “sharing” of personal information (Note: NexRev does not sell personal information. Consistent with this Privacy Policy, we allow certain third party providers to collect information about consumers for purposes of analyzing and optimizing our products, services, delivering ads, providing content, measuring statistics and the success of ad campaigns. To the extent this practice is interpreted to constitute a “sale” under applicable law, you may opt-out of this sharing).

Right to Limit Use of Sensitive Personal Information:

• Request that we limit our use of sensitive personal information (Note: We do not use sensitive personal information for purposes other than providing Services).

Right to Non-Discrimination:

• NexRev will not discriminate against you for exercising any of your rights under the CCPA as amended by the CPRA as set forth above. Unless permitted by applicable law, we will not:
  • Deny you services.
  • Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of services.
  • Suggest that you may receive a different price or rate for services or a different level or quality of services.

Authorized Agents:

• You may designate an authorized agent to make requests on your behalf. We may require verification of the agent’s authority.

California “Shine the Light” Law:

• California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website and Services that are consumers, employees, potential employees, and businesses that are California residents to request certain information regarding NexRev’s disclosure of personal information to third parties for their direct marketing purposes. (Note: We do not share information for such purposes).

To Exercise Your California Rights:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: 1-866-601-5520
• Mail: NexRev LLC, Attn: Privacy Officer, 601 Development Drive, Plano, Texas 75074

We will respond to verified requests within 45 days (extendable by 45 days if reasonably necessary).

8.3 Other State Privacy Rights

Residents of other states with privacy laws (e.g., Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, and any other state that may enact privacy laws in the future) have certain rights with respect to their Personal Information. Those rights include:

• Right of Access: You have the right to access and obtain a copy of your Personal Information.
• Right to Correct: You have the right to correct inaccuracies in your Personal Information.
• Right to Delete: You have the right to request that NexRev deletes Personal Information provided by or obtained from you.
• Right to Obtain Third Party Information: You have the right to request a list of third parties to which NexRev has disclosed your information.
• Right to Opt-Out of Processing: You have the right to request that NexRev no longer processes your information for profiling, but this may result in your inability to use the Website or Services.
• Right to Opt-Out of Targeted Advertising: You may as NexRev not to use or disclose your information for the purposes of targeted advertising to you based on your Personal Information obtained from your activity across different businesses, services, websites, etc.
• Right to Opt-Out of Personal Information Sale to third parties, if applicable.
• Right to Opt-Out of the collection of Personal Information obtained from voice or facial recognition technologies, if applicable.
• Right to Non-Discrimination: NexRev may not process Personal Information in violation of state and federal consumer anti-discrimination laws or discriminate against you for exercising rights under these state laws.

8.4 Verification and Processing of Requests

To protect your privacy and security, we will verify your identity before processing privacy rights requests. We may:

• Ask you to verify your account credentials.
• Request additional information to confirm your identity.
• Contact you at the email or phone number associated with your account.

We will respond to verified requests within the timeframes required by applicable law (typically 30–45 days).

8.5 Limitations on Rights

Your privacy rights may be limited in certain circumstances, such as:

• When disclosure would adversely affect the rights of others.
• When we must retain information for legal or contractual obligations.
• When information is necessary for establishing, exercising, or defending legal claims.
• When processing is necessary for public health or safety.
• When required or permitted by applicable law.

9. Children's privacy

Our Services are meant for adults and those who have reached the age of majority as defined by the laws of their domicile. The Services and Website are not meant for individuals under the age of 18 or those defined by the laws of their domicile as minors. Nonetheless, this Privacy Policy is designed to comply with the Children’s Online Privacy Protection Act (“COPPA”) and, to the extent applicable, the applicable state data privacy laws, including their enhanced protections for minors.

Age Restrictions:

• You must be at least 18 years old to create an account or use our Services.
• We do not knowingly collect, use, or retain any personal information from children under 18. Subject to applicable law, if we obtain actual knowledge that we collected or retained personal information about a child under the age of 18 without verified consent of the user (so long as they are above 13 years of age) from a parent or guardian, that information will be promptly deleted from our systems.
• Any personal information collected from minors under 18 with consent from the user, parent, or guardian will be used only for the purposes disclosed at the time of collection or as reasonably necessary to provide our Services, will not be sold or used for targeted advertising or profiling, and will not be retained longer than necessary.
• Users, parents, or guardians may review their own or their child’s personal information, opt out, request deletion, and refuse any further collection or use of such information by contacting us via the methods listed below. 
• Our Services are designed for commercial and residential building management and are not targeted to children.

If You Are a Parent or Guardian:

If you believe your child under 18 has provided us with personal information, please contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it.. Upon verification, we will:

• Promptly delete the information from our systems.
• Terminate any account associated with the child.
• Take steps to prevent future collection.

Verification:

By using our Services, you represent and warrant that you are at least 18 years of age.

10. Third-party links and integrations

Our Website and Services may contain links to third-party websites, applications, or services that are not owned or controlled by NexRev.

Third-Party Websites:

• We are not responsible for the privacy practices or content of third-party websites.
• Clicking on third-party links will take you away from our Services.
• We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Integrations:

Our Services may integrate with third-party platforms or services (e.g., utility provider portals, smart home systems, business intelligence tools). When you connect our Services with third-party platforms:

• You authorize us to share information as necessary to enable the integration.
• The third party’s privacy policy will govern their use of your information.
• We are not responsible for the third party’s privacy practices.
• You can disconnect integrations at any time through your account settings.

Third-Party Software Components:

Our Software may include third-party components (including open-source software) that are governed by separate license terms. These components do not collect or transmit your personal information independently of our Services.

11. International data transfers

NexRev is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States and potentially other countries where we or our service providers operate.

Data Protection Standards:

• The United States and other countries may have data protection laws that differ from those in your country.
• We will take appropriate measures to ensure your information receives adequate protection.
• By using our Services, you consent to the transfer of your information to the United States and other countries.

12. Changes to this privacy policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You of Changes:

• We will post the updated Policy on this page with a new “Last Updated” date.
• For material changes, we will provide additional notice by:
• Sending an email to the address associated with your account;
• Displaying a prominent notice on our Website or Services;
• Requesting your consent where required by law.

Material Changes:

Material changes may include:

• Changes in how we collect or use personal information.
• Changes in third-party sharing practices.
• Significant expansions of our data collection activities.
• Changes that may affect your rights.

Your Acceptance:

Your continued use of our Services after the effective date of an updated Policy constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using our Services and may request deletion of your account.

Version History:

We maintain a record of previous versions of this Policy. To request previous versions, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

13. Contact information and data protection officer 

For Privacy Questions, Requests, or Concerns:

Privacy Officer: NexRev LLC
Attn: Privacy Officer
601 Development Drive
Plano, Texas 75074

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: 1-866-601-5520

Data Protection Officer (GDPR):

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Security Incidents:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: 1-866-601-5520 (24/7 Security Hotline)

General Customer Support:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: 1-866-601-5520
• Hours: 24/7, 365

Mailing Address:

NexRev LLC
601 Development Drive
Plano, Texas 75074

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.

14. State-specific privacy rights summary 

California Residents

Categories of Personal Information We Collect:

• Identifiers (name, email, phone, IP address, device ID)
• Commercial information (purchase history, service usage)
• Internet/electronic activity (browsing history, app usage)
• Geolocation data
• Professional information (job title, company)
• Inferences (preferences, behavior patterns)
• Sensitive personal information (account credentials – limited use)

Business/Commercial Purposes:

Service delivery, communications, analytics, security, legal compliance (as detailed in Section 3).

Categories of Third Parties We Share With:

Service providers, utility companies, professional advisors, legal authorities (as detailed in Section 4).

Retention Periods:

As described in Section 6.

Your California Rights:

As described in Section 8.2.

Residents of States That Have Enacted Privacy Laws (e.g., Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, and any other state that may enact privacy laws in the future.)

You have similar rights to access, correct, delete, and obtain a copy of your personal information. You may also opt-out of targeted advertising (Note: We do not engage in targeted advertising) and the sale of personal information (Note: We do not sell personal information).

To exercise your rights, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-866-601-5520.

Nevada Residents

Nevada law allows Nevada residents to opt-out of the sale of certain personal information. We do not sell personal information as defined under Nevada law. If you have questions, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

15. Additional information for specific services 

15.1 NexRev Freedom Mobile App

In addition to the information described above, when you use the NexRev Freedom mobile application:

Additional Data Collected:

• Precise device location (only if you enable location services)
• Device motion and sensor data (for enhanced functionality)
• Camera and photo library access (only if you enable these permissions for QR code scanning or documentation)
• Bluetooth data (for device pairing and proximity features)

App Permissions:

The app will request permission to access certain device features. You can manage these permissions through your device settings. Some features may not work if you deny permissions.

Account Requirements:

You must create and maintain an account to use the mobile app. You are responsible for all activity under your account and for maintaining the security of your credentials.

For more information, see the NexRev Freedom Mobile App Terms and Conditions.

15.2 NexRev Nexus IoT Devices

Extended Warranty and Data Retention:

If you maintain an active monthly device connection subscription for Nexus IoT Devices, your device data will be retained for the duration of your subscription plus 3 years. If you cancel your subscription, data retention reverts to the standard 1 year period for detailed data.

Sensor Data:

Nexus wireless sensors continuously collect and transmit environmental data to NexRev cloud services. This data is used for building optimization and analytics.

Device Connectivity:

Nexus devices require continuous internet connectivity. Connection quality data and device health metrics are collected to ensure reliable service.

15.3 Customer Portal and Analytics Platform

User Activity Monitoring:

We log user activity within the customer portal for security, audit, and service improvement purposes, including:

• Login/logout times and IP addresses
• Pages and reports accessed
• Settings and configuration changes
• Data exports and report generation

Multi-User Accounts:

If your organization has multiple users, account administrators may be able to view activity logs and access patterns for all users within the organization. When enabled by our technical team and after the request has been approved by our legal team.

15.4 Energy Management and Utility Integration

Demand Response Participation:

If you enroll in utility demand response programs, we may automatically adjust your building systems during demand response events based on pre-configured settings. You will receive notifications about demand response events and can opt-out of automatic adjustments through your account settings.

Third-Party Energy Platforms:

If you connect our Services to third-party energy management platforms, we will share data as necessary to enable the integration and as authorized by you.

16. Definitions

For purposes of this Policy:

• “Personal Information” means information that identifies, relates to, describes, or can be reasonably linked to you.
• “Services” means all NexRev products, services, software, hardware, mobile applications, websites, and customer portals.
• “Device” means any hardware device manufactured or sold by NexRev, including but not limited to IoT controllers, sensors, thermostats, and related equipment.
• “Customer Portal” means the secure, online interface provided by NexRev for account management, data access, and service configuration.
• “Documentation” means the technical specifications, user manuals, installation guides, and other documentation provided with our Services.
• “Sensitive Personal Information” means personal information that reveals racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, health data, sex life, or sexual orientation. NexRev does not intentionally collect sensitive personal information except for account credentials necessary for service delivery.
• “Aggregate/Anonymized Data” means data that has been de-identified and combined with other data such that it cannot reasonably be used to identify you.

Acknowledgement and consent

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this Policy, you must not use our Services.

For Services requiring express consent (such as SMS communications), you will be asked to provide specific consent at the time of signup or when enabling specific features.